AI Companion Disclaimer
1. Availability and purpose
AI is currently unavailable in the production service pending acceptance checks. If made available in the app, it is an optional software companion for general wellbeing reflection, putting thoughts into words and discussing everyday feelings. Describing it here does not mean a therapist or an AI service is currently available.
2. It is software, not professional care
AI is not a person, psychologist, doctor or emergency responder. It does not establish a clinician–patient relationship, diagnose an illness, prescribe medication or provide treatment. It is not supplied as a certified medical device. Do not use its output to start, stop or change treatment or to delay professional or emergency care.
3. Mistakes and limitations
Responses can be incorrect, incomplete, biased, insensitive or unsuitable, even when phrased confidently. AI may misunderstand Hindi, Hinglish, context, sarcasm, history or a current risk. A safety check is not a clinical assessment, and the absence of a warning does not mean a situation is safe. No particular result, improvement or continuous availability is promised.
4. Information sent for AI processing
When enabled and used, relevant message context is sent through DrSentio's backend to Google Gemini for response generation and safety assessment. We do not add your account identity to prompts, but your own text can identify you. The verified service uses the paid Gemini API, whose terms limit model-improvement use while allowing safety/security processing and logging. This is not a promise of zero retention or clinical authorisation. Do not include names, account numbers or other sensitive details that are unnecessary for reflection. Read the Privacy Policy; a disclaimer does not authorise clinical use or replace the required privacy/provider arrangements.
5. Pauses, reporting and optional review
Safety checks can pause AI when serious risk is indicated or a check cannot be completed. They can miss danger or incorrectly pause a conversation. A restricted risk/review record can be created. You can report an AI reply and choose a reason; authorised staff receive that reply/reason for review, not automatic access to all your private content.
You may request a named approved professional's temporary review of the relevant AI conversation. Your consent and administrator approval are both required. Access is time-limited, can expire and can be revoked; no professional is automatically assigned and no reply time is guaranteed. A paused conversation, report or review queue is not continuous safety monitoring or emergency dispatch.
6. Choosing appropriate help
For diagnosis, treatment or concerns that persist, consult an appropriately qualified professional through a suitable service. Remote appointments can have limitations and may not suit your situation. Do not assume a professional is available through DrSentio unless the app actually offers and confirms the service.
Questions about the service or a reported response: support@drsentio.com. See the Terms and Privacy Policy.