Delete your DrSentio account
You can request deletion of your DrSentio account and associated personal data without giving a reason. You do not need to install or sign in to the app to use the form below. A request is subject to identity verification; submitting it is not instant deletion.
How to request deletion
Option 1 — In the app
- Sign in to DrSentio and open Account / Your space.
- Select Request account deletion and confirm.
- If asked, sign out and sign in again before submitting so the request uses a recent verified login. If sign-in is unavailable, use the website form or email.
Option 2 — Website form
Use Request deletion below with the email registered to your account. Name and reason are optional. Do not include passwords, OTPs, card details or private consultation content.
Option 3 — Email
Email support@drsentio.com from your registered address with subject Delete my account. If you no longer control that address, explain that; we will need to establish your authority without sharing account information with an unverified requester.
What happens next
The form/app acknowledges receipt on screen. Website requests require staff identity verification. Pending checkout or unresolved professional-record matters can require reconciliation before removal. Completion is reviewed against applicable legal and professional retention requirements; there is no guaranteed automatic 30-day completion or universal 90-day erasure schedule. Contact support for the status, applicable retained categories and any reason completion needs further review. We do not ask for a deletion fee.
What the deletion process removes
After a verified request is approved and processing completes, the service removes the active account/profile and sign-in access, personal journal/mood records, AI and direct-message conversation records, support thread, notification/device tokens, professional profile/application files where applicable, and other account-linked content held in the active service. Related file storage is included. A failed or interrupted cleanup is kept for retry/review rather than falsely marked complete.
The current app does not enable call recording, but call/appointment metadata exists and is considered in deletion. Another person's independent copy and a provider's separate legal records are not erased merely by removing your app account.
What can be retained
| Category | Purpose and duration |
|---|---|
| Limited financial/appointment references, amounts, status and refund history | Legal/accounting, disputes and original-provider payment reconciliation. The operator-adopted period is 3,288 days after archival processing, followed by scheduled cleanup, subject to a documented applicable legal requirement. It is a conservative accounting-support period, not a universal nine-year legal minimum. |
| Limited safety-event metadata and professional notes, if any | Limited safety-event metadata: 180 days after archival processing, followed by scheduled cleanup. Professional notes require a separate applicable professional retention/transfer decision; no universal note period is set here. A safety flag does not automatically justify keeping all conversation text. |
| Minimal completed-deletion audit record | Request accountability; scheduled for removal one year after completion. |
| Administrative/security logs, backups and provider records | Separate operational/legal lifecycles. Contact support for the records and period applicable to your case; immediate erasure from every independent provider or backup is not promised. |
Retained financial/safety records use hashed subject/booking references and limited fields. These are pseudonymised, not guaranteed anonymous: transaction references can still be linkable. Access is restricted. The financial/safety periods above are the operator-adopted schedule. The service also needs a genuine clinical-note review where notes exist; this page does not supply that professional approval or claim that real clinical services are currently available.
Some data without closing the account
Use the available app controls to remove individual journal entries/mood check-ins or withdraw approved AI-review access. Email support for another category-specific request. You can export your personal data from Account → Your space before deletion; exports exclude others' private records and clinicians' private notes. Temporary export files are scheduled for removal after one hour.
Cancel subscriptions separately
In the purchasing Google account, open Play Store → Payments & subscriptions → Subscriptions → DrSentio → Cancel subscription. Account deletion, uninstalling or signing out does not cancel billing or automatically refund a purchase. Resolve a pending paid booking/refund with support and review the Refund & Cancellation Policy. Historical purchases remain subject to their original provider.
Request deletion
We must verify your identity before approving this request. Submitting the form does not immediately delete your account. Keep the on-screen receipt and contact support for progress.
Questions
Privacy team: support@drsentio.com
Grievance Officer: Deepender Singh · support@drsentio.com · First Floor, Enkay tower, Plot B B1 Vanijya Nikunj, Industrial Complex Dundahera, Gurugram, Haryana - 122016, India
See also our Privacy Policy, which explains everything we collect and why.