Terms & Conditions
1. Operator and agreement
INSAAAJ Tech Private Limited · support@drsentio.com
First Floor, Enkay tower, Plot B B1 Vanijya Nikunj, Industrial Complex Dundahera, Gurugram, Haryana – 122016, India.
These terms apply to the DrSentio Android app, website and related services. Read them with the Privacy Policy, Refund & Cancellation Policy and AI Disclaimer. Creating an account requires the consent shown during onboarding. Optional professional review and payment authorisations have their own controls; acceptance of these terms does not grant every optional consent.
2. Eligibility and your account
The account service is for adults aged 18–70 in India. Provide accurate information, including your date of birth, and keep sign-in credentials secure. Use your own account, do not impersonate someone else and tell support if you suspect unauthorised access. Do not give us another person's private information without an appropriate basis.
3. What the service offers
Available features can include Calm exercises, audio, journals, mood tracking, AI reflection and appointments/messages/calls with approved professionals. The app shows which features are available; a description on this page does not guarantee a feature, professional or appointment is currently available. AI is currently unavailable in the production service. Professional bookings and calls require an approved professional, an available appointment and confirmation; this policy does not promise their availability.
Wellbeing exercises and AI are general support, not diagnosis, treatment, prescriptions or a regulated medical-device service. Professional consultations, when available, are provided by the identified professional within their qualifications and lawful scope. Review their published profile and suitability before booking. A platform approval badge is not a guarantee of outcome. DrSentio remains responsible for its own obligations under applicable law.
4. AI and safety limitations
AI can be inaccurate, biased or inappropriate and must not guide medical decisions. Safety screening can miss or misinterpret risk and may pause AI, including when a safety check cannot be completed. You may request a professional's time-limited conversation review; your consent and administrator approval are required, and access can expire or be revoked. Neither AI, staff queues nor messaging promise emergency monitoring, an immediate reply or emergency dispatch. See the AI Disclaimer.
5. Purchases and included consultations
- Android digital Premium subscriptions use Google Play. Current India plan listings are ₹1,499 monthly and ₹8,999 annually. Review the actual store sheet for the total price, taxes, renewal period and available benefits before authorising purchase. This website has no subscription checkout; this release does not offer an iOS purchase.
- An eligible new subscriber may authorise a seven-day trial, limited to people who have never subscribed in this app. Unless cancelled in the purchasing Google account before the displayed deadline, the trial becomes a paid auto-renewing subscription. Store eligibility and the confirmed billing sheet govern the offer.
- The plan benefit, when the consultation service is available, is one 30-minute psychologist session per verified paid membership month. An annual paid plan releases its monthly allowances one month at a time. Unused allowances expire each month without rollover; trials and complimentary/sponsored access do not include a session by default. A reservation and the session must fit its valid membership period.
- Additional consultations default to ₹499 for 30 minutes through Razorpay. The server quote and booking screen show the current amount/duration and cancellation conditions before payment. Included sessions have no cash redemption value. Unavailable benefits must not be represented as currently purchasable services.
- Subscription cancellation, eligible consultation refunds, late payments and restored credits follow the Refund & Cancellation Policy. Store billing must be cancelled separately from app/account deletion.
6. Appointments and calls
Only a confirmed appointment is reserved. A checkout hold is temporary; payment authorisation alone is not confirmation. Choose a private setting and a suitable connection, and allow camera/microphone access for the relevant call. Calls can fail or be unsuitable for a particular concern; the professional may recommend in-person care. Do not record, publish or share a consultation without the required permission. The current app does not enable call recording. Professional notes are separate access-controlled records, not a call recording.
Default cancellation/rescheduling notice is 24 hours, subject to the confirmed booking's saved conditions and mandatory consumer rights. Contact support about provider cancellation, service failure, disputed charges or other circumstances needing review; do not pay again for an uncertain checkout.
7. Acceptable use and account restrictions
Do not harass others, upload unlawful content or malware, attempt unauthorised access, disrupt the service, evade access/payment/safety controls or misuse another person's information. You may report inappropriate AI replies or service conduct through the available reporting/support route. We can restrict access for misuse, security, an unresolved payment issue or legal requirements, with an explanation where lawful and practicable. Restrictions do not remove valid refund or other statutory rights.
8. Content and privacy
You retain rights in content you provide. You permit the processing needed to deliver the service you request, as described in the Privacy Policy; this is not an unrestricted advertising licence. App designs, software and supplied media belong to their owners/licensors. Use supplied content for personal use as permitted; do not redistribute it or other users' private information.
9. Service quality and legal rights
We cannot guarantee uninterrupted network access, error-free AI or a particular wellbeing outcome. These limitations do not exclude responsibility for a service deficiency, misrepresentation, negligence or other liability where applicable law provides a remedy. Nothing in these terms waives mandatory consumer rights, restricts a regulator's powers or prevents you from seeking urgent care.
10. Requests, deletion and disputes
You can request account deletion without giving a reason. Verification, outstanding payment reconciliation and lawful professional/financial retention may need review before completion. Your Google Play subscription must be cancelled separately.
Indian law applies. Contact us first to help resolve a concern; this does not prevent you from approaching a competent consumer commission, court or other authority with jurisdiction under law. No exclusive-city restriction in these terms removes the forum available to you by statute.
Grievance Officer: Deepender Singh · support@drsentio.com. Write “Privacy grievance” or “Service grievance” in the subject and include enough information to identify the issue. Do not email your password, card details or unnecessary health information.
Consumer grievances are subject to the applicable legal timelines, including acknowledgment within 48 hours and redress within one month where the Consumer Protection (E-Commerce) Rules apply. This does not make customer care an emergency or clinical response service.
11. Changes and contact
Material updates follow the applicable notice/consent process. They do not retrospectively change the saved financial conditions of an existing confirmed booking. Questions and service grievances: support@drsentio.com.